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Terms of Purchase for Products listed on Crown International Distributing Websites

Price, specifications and terms of offers are subject to change without notice. Crown International Distributing is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Crown International Distributing does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA (Return Merchandise Authorization) services. Crown International Distributing reserves the right to refuse service to anyone at any time without explanation.

Acceptable Payment Methods

Online Processing of Payment Options from Crown International or CID-Direct.com

• Visa
• MasterCard
• American Express

Offline Processing of Payment Options

• Pre-paid company check, personal check, cashier's check or money order as well as manual credit card transactions for the above listed credit cards. (Note: Pre-paid methods, including cashier's checks, take slightly longer to process due to the hand processed nature of these transactions.)

No Purchase Orders or C.O.D. orders will  be accepted.

Sales Tax

Sales Tax is applicable to orders shipped within the State of Illinois at the current applicable rate commonly in use at the time of purchase.  Shipments to other states are exempt at this time.  Shipments overseas are exempt at this time except where import fees and/or tariffs apply; the customer (you) agree to pay any and all fees and tariffs due on international transactions.

Processing Time

You can expect your processing of your product order take place within approximately 1 - 2 business days of the time of your electronic transaction with Crown International Distributing. Offline and non-electronic processing may take slightly longer. Transactions and purchases placed on holidays or non-business days are typically processed the next full business day.  We reserve the right to verify shipping and billing information as part of fraud deterrence on any electronic transaction; such verification procedures may extend the processing time of your order and you will be notified if this will take more than 5 business days.

Product Listings

Crown International Distributing strives for accuracy in all product descriptions, photographs, listed specifications, pricing, links and any other product related information contained herein or referenced on our websites. Due to human error and other determinates we cannot guarantee that all event descriptions, photographs, listed specifications, pricing, links and any other product related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Crown International Distributing shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other websites from Crown International Distributing are provided as resources to customers looking for additional information and/or professional opinion. We take no responsibility for any inaccuracies found on websites not-maintained by Crown International Distributing.

Crown International Distributing does not assume responsibility for the claims and/or representations made on any other website.

Order Cancellation

Crown International will not cancel any order once it has processed and shipped even if  Tracking Number from the carrier has not been given to the customer.  You must seek an RMA from Crown International Distributing and return your product and receive a refund. Non defective items may not be returned after 10 days.  

Orders placed  over the phone may be canceled prior to the transaction being processed through our financial institution at no charge. 

Orders placed online on any Crown International Distributing website may potentially be cancelled within the 1 business day of placing the order if it has not already been processed; Crown international will inform you your order status of your order if when you contact us to cancel an order.

ALL CANCELLATIONS MUST BE MADE VIA PHONE CALL.  We may request that you send an email for our records regarding a cancellation but no attempt to cancel an order via electronic means will be honored or accepted.

Once Crown International grants your request for cancellation you will receive a credit for the full amount to your credit/debit card in approximately 30 business days.

RMA (Return Merchandise Authorization)

Crown International realizes that products not meet the needs of a Customer or be defective or incorrect upon delivery.

However, to ensure reasonable service and costs, Crown International will not accept returns without prior authorization (RMA) as disclosed in this policy. Customers must acquire authorization of return under our Product Purchase and Return Policy by contacting Crown prior to the 10th day after receipt of product at the final destination of shipping. Authorization to a Customer may be either in the form of electronic email or written notice in response to the Customer's request for authorization. Once Crown has authorized a return to our store properly, the Customer has 15 days to ensure reasonable return of the product to Crown International.  All products authorized for return must be shipped to Crown International, 7 Fetzer Drive #2, Bloomington, IL 61704 only even you received them from a different location.   A refund is not possible without the properly authorized return of purchased products first.

If you find defect with any product ordered through our websites within 15 days of receipt  please contact Crown International Distributing  immediately.  Crown International Distributing will not authorize an RMA after 15 days from the time of receipt and will apply individual product warranty terms after said period.

Additionally, customers are notified that some manufacturers and distributors of products we represent and carry on our websites will ONLY accept returns directly to themselves.  Products directly shipped from the manufacturer (drop ship) will not be eligible for return to Crown International at any time.  Customers are also here by notified that directly shipped items (drop ship) from the manufacturer or distributor of a product to be returned are held to that manufacturer or distributors online policies in all respects.  In this case, Crown International will inform the Customer and assist them in getting in contact with said manufacturer as needed.

Opened software may not be returned unless defective. Defective software will be replaced if our testing agrees that it is defective, but no refund will be made.

Orders returned without  a valid RMA will be refused and returned. 

Products MAY NOT be returned to Crown International after 15 days have passed from the date of receipt by the Customer. Crown may take steps, at our discretion, to aid in returning products directly to the manufacturer for their warranty support as part of our standard Customer service, but this is not guaranteed at any time.

Refunds

Refunds will only be given to customers on products we authorize for return.  Crown International Distributing retains all discretion and right to refund original shipping costs and/or taxes on RMA transactions. 

Refunds for properly authorized return products are given within 30 business  days of Crown International receiving and inspecting your shipment (when applicable).  A restocking and processing fee may apply to all non-defective returns at our discretion; the fee is 15% of the original purchase price of the returned product.

Credit card orders will be refunded in the form a credit towards the original card less the credit card discount charge, shipping and restocking fees.

Privacy

Crown International Distributing respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for internal purposes only.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of purchasing a product or service as listed on any Crown International Distributing website. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Purchase Agreement

Any purchase transaction made between Crown International Distributing ("Crown International Distributing")  and you ("The Customer") are bound by the terms and conditions listed on this page.

You and Crown International Distributing agree that the following terms and conditions are the exclusive terms governing the sales transaction. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice.

Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Crown International Distributing.

General Terms and Conditions

Payment Terms; Orders: A product or service purchase is not binding upon Crown International Distributing until it is accepted and properly invoice or charged. The Customer can make payment for products and services ordered only in the manners indicated in the above given terms unless pre-arranged with the Crown International Distributing. You agree to pay the amount(s) due as specified on the invoice whether received (electronically) or via conventional mail.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Crown International Distributing and Customer shall be governed by the laws of the State of Illinois, without regard to its conflicts of  law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Crown International Distributing and the Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Illinois, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Crown International Distributing that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Illinois law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

LIMITATION OF LIABILITY

IN ALL CIRCUMSTANCES CROWN INTERNATIONAL DISTRIBUTING'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT PURCHASED. CROWN INTERNATIONAL DISTRIBUTING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE EVENT'S IT HOSTS WHICH EXCEEDS THIS LIABILITY LIMIT. CROWN INTERNATIONAL DISTRIBUTING SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CROWN INTERNATIONAL DISTRIBUTING HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Entire Agreement

These terms and conditions are the complete and exclusive agreement between Crown International Distributing and the Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Crown International Distributing and the Customer relating to the subject. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.